Privacy Policy

1. Our approach to privacy

1.1 Myla Software Inc. (“Myla”, “we”) is committed to protecting your privacy. This privacy policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you (“personal information”).

1.2 Myla operates a desktop-based legal practice management solution with cloud-hosted data storage available via our websites (our “Websites”) including at mylasoftware.com and desktop application as well as other products and services that we make available (the “Myla Service”).

1.3 This privacy policy applies to the Myla Service.

1.4 Before accessing or using the Myla Service, please ensure that you have read and understood our collection, storage, use and disclosure of your personal information as described in this privacy policy. Where required by law, we obtain your consent to collect, use, or disclose your personal information. By using the Myla Service, you consent to the collection, use, and disclosure of your personal information as described in this policy. Where you provide personal information about third parties, you represent that you have obtained all necessary consents.

2. Personal information we collect about you and how we use it

2.1 Information you give to us. We collect personal information about you when you voluntarily submit information directly to us by filling in forms on our Website or by corresponding with us by phone, email or other means. This includes information you provide when you register to use our Website, subscribe to the Myla Service, or use some other feature of the Myla Service as available from time to time.

2.2 If you choose not to provide personal information, we may not be able to provide the Myla Service to you or respond to your other requests.

2.3 Information we receive from other sources. We may receive personal information about you from individuals or corporate entities which are subscribers to the Myla Service (“Subscribers”) where you are to be designated a user of the Myla Service. We may receive personal information about you if you use any of the other websites we operate or the other services we provide from time to time. We also work closely with third parties (including, for example, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them, subject to your agreements with them.

2.4 We collect: (a) account information, such as name, email address, phone number, firm name and login details; (b) billing information, processed by our third-party payment processor (we do not store full card numbers); (c) content you and your users upload to the Myla Service, such as client, matter and document information; and (d) technical and usage information, such as log data, device and browser information. We use this information to provide, secure, support and improve the Myla Service, to bill you, and to communicate with you about your account.

2.5 We may anonymize and aggregate any of the personal information we collect (so that it does not identify you). We may use anonymized information for purposes that include testing our IT systems, research, data analysis, improving the Myla Service and developing new products and features. We may also share such anonymized information with others.

3. Disclosure of your personal information

3.1 We will not share your personal information with any third parties except as described in this privacy policy or in connection with the Service. We may share your information with selected third parties, including:

Business partners, vendors, suppliers, and subcontractors who perform services on our behalf (these companies are authorized to use your personal information only as necessary to provide these services to us);

Analytics and search engine providers that assist us in the improvement and optimization of our Website; and

Payment processors for the purpose of fulfilling relevant payment transactions;

3.2 In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet law enforcement requirements. We may disclose personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of service and other agreements; or to protect the rights, property, or safety of Myla, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

3.3 Testimonials. With consent, we may display personal testimonials of satisfied customers on our site, along with other endorsements. If you wish to update or delete your testimonial, you can contact us at info@mylasoftware.com.

3.4 We may disclose personal information to third parties in connection with a business transaction. Personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business. If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership that impacts the use of your personal information, as well as any choices you may have regarding your personal information.

4. Marketing and advertising

4.1 From time to time, we may contact you with relevant information about the Myla Service, and otherwise, for marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you. Most messages will be sent electronically. For some messages, we may use personal information we collect about you to help us determine the most relevant information to share with you.

4.2 If you do not want to receive such messages from us, you will be able to tell us by sending an email to info@mylasoftware.com.

5. Storing and transferring your personal information

5.1 Security. Myla has implemented administrative, technical, and physical safeguards to protect its and its customers’ information. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Service, you are responsible for keeping this password confidential. Subscribers should not share their password with anyone.

5.2 While no transmission of information via the internet is completely secure, we take reasonable measures to protect your personal information. We cannot guarantee the security of your personal information transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

5.3 Content uploaded by Subscribers. Information that Subscribers and their users upload about their own clients and matters is processed by Myla on behalf of the Subscriber, only to provide the Myla Service. The Subscriber is responsible for obtaining any consents required to provide that information to us. We use third-party service providers to host and operate the Myla Service, including cloud hosting and, where you use AI features, AI model providers. Your information is stored in Canada and may be processed in other countries where our service providers operate, where it may be subject to the laws of those countries.

6. Retaining your information

6.1 We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of our legitimate business interests and satisfying any legal or reporting requirements.

6.2 To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and the applicable legal requirements.

7. Your rights in respect of your personal information

7.1 You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. Requests may be made by contacting us at info@mylasoftware.com. We will respond within a reasonable timeframe.

7.2 Myla does not sell personal information shared by you. Myla has not sold personal information shared by you in the 12 months preceding the modification date for this policy. All use of personal information is done for the delivery, use, and improvement of the Service, as listed in 3.1.

8. Links to third party sites

8.1 The Myla Service may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

9. Our policy towards children

9.1 The Myla Service is not directed at persons under 19 and we do not intend to collect personal information from children under 19. If you become aware that a child has provided us with personal information without appropriate consent, then please contact us using the details below so that we can take the appropriate steps in accordance with our legal obligations and this privacy policy.

10. Changes to this policy

10.1 We may update this privacy policy from time to time and so you should review this page periodically. When we change this privacy policy in a material way, we will update the “Last updated” date at the end of this privacy policy. Changes to this privacy policy are effective when they are posted on this page.

11. Notice to you

11.1 If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on our Website. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this privacy policy.

12. Contact information

12.1 Regardless of your location, any questions, comments, and requests regarding this privacy policy are welcome and should be addressed to us at info@mylasoftware.com. Communication can also be addressed to:

Myla Software Inc.

5839 Eagle Island

West Vancouver, BC, Canada

V7W 1V6

Myla is responsible for personal information under its control and has designated a privacy officer responsible for compliance with this policy and applicable privacy laws. You may contact our privacy officer at info@mylasoftware.com.

Last updated: September 28, 2026